Electronic bill presentment and payment--is it just a click away?
Alexandria Andreeff , Lisa C. Binmoeller, Oscar Cerda, Sujit Chakravorti, Thomas Ciesielski, Edward J. Greene
This article addresses the following questions about electronic presentment and payment (EBPP) in the business-to-consumer marketplace: Why aren't electronically presented bills always paid electronically? And, if EBPP does aid in the migration to fully electronic end-to-end payment, what are the barriers to its adoption.
