CUSTOMER RELATIONS & SUPPORT OFFICE
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Where are you from?
Chicago, IL
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What is your educational background?
I have a B.A. in management and marketing and an MBA in telecommunications from DePaul University. In addition, I have a Project Management Certificate from DePaul and a Loyola mini-MBA Certificate.
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When did you start at the Bank?
In 2010 as a consultant for a few months then converted to a full-time employee.
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What do you do at the Bank?
I work in the National Records Management Support Office as the business operations manager. I am responsible for operationalizing projects, reporting, monitoring our key and process controls and offering training to our record managers and loader community. We focus on ensuring our processes and procedures are effective and efficient to support the needs of the records management community and their interactions with Reserve Bank business lines.
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Fundamentally, in my role I serve as the bridge to and from our group to collaborate with the S&R records managers, their teams, the Office of the Secretary at the Board of Governors and technical service providers for records management business processes and integrated technologies. We help to implement records management policy across S&R and evolve existing governance and communication models to ensure tactical and strategic alignment. We adhere to the Office of the Secretary's program that promotes sound records management in support of strategic direction, and in compliance with federal laws and regulations. The program creates policies and provides services that result in the proper creation, management, and availability of Board documentation.
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We ensure S&R is able to categorize, preserve, utilize, and destroy required supervisory artifacts in accordance with OSEC guidance and applicable Federal laws and regulations.
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Why do you like working here?
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"The people. The bank has talented, thoughtful and giving individuals who do great work that makes a difference. The Chicago Fed offers an opportunity for someone to bring their best to the organization."
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Why would you recommend the Chicago Fed as a good place to work?
The Chicago Fed offers an opportunity for someone to bring their best to the organization and supports employees in taking advantage of job shadows, rotational assignments and being engaged in "stretch" assignments.
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What do you do in your free time?
I love to cook and bring together family and friends. I am currently on break as a competitive ballroom dancer. I enjoy being a mentor, coaching, volunteering and learning.
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What is your favorite quote or saying?
“I am happy to say that everyone that I have met in my life, I have gained something from them; be it negative or positive, it has enforced and reinforced my life in some aspect." — Walter Payton
