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Last Updated: 10/15/15

Promotion Announced in Federal Reserve’s Customer Relations and Support Office


CHICAGO- (October 15, 2015) –-The Federal Reserve Bank of Chicago recently announced a promotion in the Customer Relations and Support Office (CRSO), which is based at the Federal Reserve Bank of Chicago and serves the entire Federal Reserve System.

Shonda Clay, Executive Vice President and Product Manager

Shonda Clay has been promoted to executive vice president and product manager of the CRSO. In that role, she will provide strategic oversight of the CRSO’s sales and marketing, FedLine, and finance/administration functions. In addition, she will play an integral role in partnering with Federal Reserve Payments Strategy Director Gordon Werkema as the CRSO’s Industry Relations Program supports the new Faster and Secure Payments Initiatives.
“Shonda’s deep knowledge of Federal Reserve financial services, her solid customer relations and business development experience, and her exemplary leadership abilities will serve her well as executive vice president,” said Chicago Fed First Vice President and Chief Operating Officer Ellen Bromagen.

Clay is a former CRSO assistant vice president and national account manager. In 2008 she was promoted to vice president, responsible for regional sales and marketing as well as sales operations and analytics. She was named senior vice president in 2014.

Clay holds a bachelor’s degree in business from the University of North Texas, and a master’s degree in business administration from Northwestern University’s Kellogg School of Management. She is a resident of Houston, Texas.


Customer Relations and Support Office Background
The CRSO manages the Federal Reserve’s nationwide electronic payments and information delivery network (FedLine), leads national sales and marketing strategies, and provides customer set-up and support for more than 100,000 users.

Federal Reserve Bank of Chicago Background

The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks that, along with the Board of Governors in Washington, D.C., make up the nation’s central bank. The Chicago Reserve Bank serves the seventh Federal Reserve District, which encompasses the northern portions of Illinois and Indiana, southern Wisconsin, the Lower Peninsula of Michigan, and the state of Iowa. In addition to participation in the formulation of monetary policy, each Reserve Bank supervises member banks and bank holding companies, provides financial services to depository institutions and the U.S. government, and monitors economic conditions in its District.

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Media Relations
(312) 322-2387


Federal Reserve Bank of Chicago, 230 South LaSalle Street, Chicago, Illinois 60604-1413, USA. Tel. (312) 322-5322

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